We are looking for someone who is:

• Detail-Oriented. You will need to focus on details in your daily work and understand how they impact the outcome of each case
• A Strong Communicator. You will effectively communicate verbally and in writing, and listen empathetically to build positive relationships with customers and peers
• An Enthusiastic Learner. You will regularly learn new or changing applications, policies, and procedures
• Effective at Time Management. You will need to balance and prioritize multiple areas of responsibility
• Customer Service Oriented. You will want to have a customer service mindset and be highly responsive to the diverse needs of internal and external customers
• Ethical. You will demonstrate professional and ethical behavior in all situations

What you will typically be responsible for:

• Preparing legal documents necessary for the processing of court cases to establish, enforce, and modify child support obligations
• Providing customer service by phone, email, text, video chat, and in-person to our customers and partners in other agencies
• Researching multiple databases to obtain the information needed to process a case
• Reviewing financial statements, accounts, and payments for accuracy
• Applying constructive feedback to casework and making necessary adjustments
• Managing your individual work while supporting your team’s goals 
• Facilitating negotiations and agreements with customers

Please see the following link for more information and to apply: https://www.governmentjobs.com/careers/contracosta/jobs/5167783-0/child-support-specialist-i