$33.62–$40.87 Hourly | $5,463.25–$6,641.38 Monthly

About the Opportunity

The Alameda County Department of Child Support Services (ACCSS) is offering an exciting opportunity to make a difference in the lives of children and families as a Child Support Specialist (Temporary Appointment).

Child Support Specialists help parents work together to ensure their children receive the financial and medical support they need to thrive. In this role, you’ll learn how to manage child support cases from start to finish—interviewing parents, gathering information, calculating support amounts, and ensuring court orders are followed.

This is a temporary appointment with the possibility of transitioning to a permanent position through the civil service hiring process.

Learn more about our department and the important work we do here: https://childsupport.alamedacountyca.gov/.

Who We’re Looking For

We’re seeking people who are:

• Eager to learn and ready to grow their careers in public service.
• Strong communicators who can connect with people from diverse backgrounds.
• Organized, detail-oriented, and adaptable in a fast-paced environment.
• Committed to teamwork, service excellence, and putting children first.

What You’ll Do (After Training)

• Interview parents and participate in court-related conferences to discuss support orders.
• Locate parents and gather information about income, employment, and assets.
• Calculate child support payments using state guidelines.
• Prepare legal documents to establish and enforce support orders.
• Work with parents to ensure compliance with monetary and medical support obligations.
• Deliver excellent service to families, partners, and colleagues.

Compensation and Benefits

Alameda County offers a comprehensive benefits package, including:

• 12 paid holidays and 4 floating holidays
• Paid vacation (minimum 2 weeks/year) and sick leave (up to 125 days)
• Health benefits through the County’s Cafeteria Plan (medical, dental, vision, FSAs, and more)
• Pension plan (reciprocal with most California public retirement systems)
• 457(b) Deferred Compensation Plan

 Minimum Qualifications

To qualify, you must meet one of the following criteria:

Path A

• Education: High school diploma, G.E.D., or Certificate of Proficiency from the CA Board of Education.
• Experience:Two years of full-time experience providing direct customer service that involved interviewing, exchanging detailed information, and interpreting or applying policies or regulations.
  • Note: Only 18 months of experience is required if you have an Associate’s degree in sociology, public administration, liberal arts, or a closely related field.

Path B

• Education: Bachelor’s degree in sociology, public administration, liberal arts, or a closely related field.

 How to Apply

1. Complete the Application Template HERE.
2. Save your completed application as a PDF.
3. Email the PDF to dcss-hr@acgov.org.

Questions? Contact us at dcss-hr@acgov.org.

Learn more about Alameda County Child Support Services: https://childsupport.alamedacountyca.gov/