Online Education Webinar Series: Principles of Successful Process Improvement
Wednesday, August 20, 2025 (9:30 AM - 12:00 PM) (PDT)
Description
Time: August 20 | 9:30 am - 12:00 pm
VIRTUAL ONLY
The zoom webinar information will be sent along with the registration confirmation email!
Course description:
Join us for an enlightening webinar where we delve into the time-tested principles of successful process improvement, drawing upon the insights of renowned experts such as W. Edward Deming, Eliyahu M. Goldratt, Philip B. Crosby, and Ken Miller.
Who Should Attend
This workshop is specifically designed for leaders. Often, service delivery failures are blamed on workers, when it is the leaders who bear the responsibility for process design.
What You Will Learn
Attendees will learn how to engage with staff effectively to streamline processes. We will provide a step-by-step plan for process improvement, currently in use in Sacramento County, supported by real data and tangible examples.
Case Study: Sacramento County
One of the highlights of the webinar will be a detailed discussion on how Sacramento County successfully streamlined their Review and Adjustment process to improve outcomes for parents. We will share valuable lessons learned and the positive performance results of the new processes.
Benefits of Attending
By attending this webinar, you will:
- Gain a deep understanding of core process improvement principles.
- Learn practical steps for engaging staff in process redesign.
- See real-world examples and data supporting successful process improvements.
- Take away actionable insights and strategies to implement in your own organization.
Don't miss this opportunity to transform the efficiency and effectiveness of your organization's processes. Register today to secure your spot!
Presenters:
Dalen Fredrickson
Director, Sacramento County Department of Child Support Services
Dalen Fredrickson is the Director for the Sacramento County Department of Child Support Services. He is fortunate to work with an outstanding team of child support professionals in Sacramento.
Before working for Sacramento County, Dalen was responsible for operations in a five-county region (Dallas area) in the Texas Child Support program. Before that, he worked as Special Assistant to the Deputy Director and he was the manager of the Texas Cold Case Unit, handling cases with large arrearage balances statewide. Before working in Texas, Dalen worked in child support in Utah. He has been a child support caseworker and performed most functions of the child support program. Altogether, he has more than 30 years of experience in child support services.
Dalen has an MBA from Brigham Young University. He also has a JD from Northwestern California University School of Law, and he is an attorney.
He is committed to ensuring the Sacramento Department of Child Support Services is a great place to work and he is an advocate for the child support program. He is passionate about providing excellent child support services for children and families.
Janelle Bright
Assistant Director, Sacramento County Department of Child Support Services
Janelle Bright is a dedicated public service professional with over 14 years of experience at Sacramento County Department of Child Support Services. She currently serves as one of the Assistant Directors, where she oversees enforcement, community engagement, marketing, grant initiatives, and program performance and analysis. Previously, Janelle held roles as Program Manager and Supervising Child Support Officer, driving improvements in operations and customer experience.
Registration Fee
Members: $25
Non-members: $45