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SUMMARY:Serving Neurodivergent Customers and Colleagues
DESCRIPTION:An In-Person Training Hosted by CalCSAAbout This TrainingInterested in learning how to better serve and support neurodivergent individuals\, both as customers and colleagues? Join us as we explore how to recognize common traits of autism\, ADHD\, and related conditions\, and how these traits may be misunderstood in courtrooms or workplaces. The workshop will address hiring barriers\, inclusive communication\, and strengths-based strategies. Through simulations\, hands-on tools\, and group discussion\, attendees will gain practical skills to foster equity\, authenticity\, and resilience in service delivery and professional settings.By the end of this training\, participants will:Gain an enhanced understanding of the unique challenges experienced by neurodivergent customers and colleagues.Be equipped with practical tools and strategies to more effectively support the needs of neurodivergent customers.Develop skills to collaborate respectfully and productively with neurodivergent colleagues\, fostering a more inclusive and supportive workplace environment.Have participated in a simulation of what it can be like to have ADHD.Who Should AttendThis training is designed for child support agency staff\, supervisors\, and anyone who interacts with the public\, hires or supports team members\, or wants to build more inclusive\, neurodiversity-affirming practices in the workplace. No prior experience with neurodiversity topics is required.Session Dates & LocationsThis training is offered three times\, in three different locations. All three sessions cover the same content\, so feel free to register for whichever date and location works best for you.SessionLocationDateTimeRegistration DeadlineSession 1San Joaquin OfficeThursday\, Sep 24\, 202610:00 AM 11:30 AM10 AM Sep 21Session 2Solano OfficeTuesday\, Oct 13\, 202610:00 AM 11:30 AM10 AM Oct 9Session 3Location & Date Coming SoonTBDTBD\nSession 3 details will be added to this page as soon as the location and date are confirmed.This training is offered in person only. Sessions will not be recorded\, so please plan to attend live at one of the dates and locations above. Meet the Presenter\nLuke PilalasLuke Pilalas is a Child Support Specialist with three years of experience at Solano County Child Support Services\, bringing a strong background in public-facing work from his prior five year role with Solano County Probation as a receptionist. In 2026 he spoke at CalCSA's yearly conference to a statewide audience on the subject of Serving Neurodivergent Customers and Coworkers. Diagnosed with ADHD at 29\, Luke offers both professional and personal insight into neurodiversity\, using his experiences to help others better understand and support neurodivergent customers and coworkers.Registration & PricingRegistration is $99 per person and includes the training session and all accompanying materials.Payment OptionsCredit card accepted\; a processing fee applies.Invoice available at no additional fee.Cancellation & Refund PolicyRegistrants may cancel for a full refund up to 30 days before their scheduled session. Read the policy for complete details\, including how to request a cancellation or transfer.Accessibility & AccommodationsCalCSA is committed to making this training accessible to all attendees. If you require accommodations to fully participate\, such as materials in an alternate format\, seating arrangements\, or other support\, please contact administrative@calcsa.org at least 15 business days before your session so we can make the appropriate arrangements.Frequently Asked QuestionsIs the training content the same at every session?Yes. All three sessions cover identical content\, so you're welcome to register for whichever date and location is most convenient for you.What's included in the registration fee?Your $99 registration includes the training session and all training materials.Can I pay by invoice instead of credit card?Yes\, you can select to pay by invoice at checkout. Paying by invoice also avoids the credit card processing fee.Is there a fee for paying by credit card?A processing fee applies to credit card payments. Paying by invoice avoids this fee.What if I need to cancel my registration?Cancellations made at least 30 days before the session are eligible for a full refund. See the Cancellation & Refund Policy above for full details.Will accommodations be available for neurodivergent attendees or attendees with disabilities?Yes. Please reach out to administrative@calcsa.org ahead of time so we can arrange any accommodations you need.Will the training be recorded?No. This training is offered in person only and will not be recorded\, so please plan to attend live at one of the sessions above.Who do I contact with other questions?For any additional questions about registration or the training\, email administrative@calcsa.org.Questions?Email us at administrative@calcsa.org. We're happy to help.
X-ALT-DESC;FMTTYPE=text/html:
An In-Person Training Hosted by CalCSA
About This Training
Interested in learning how to better serve and support neurodivergent individuals\, both as customers and colleagues? Join us as we explore how to recognize common traits of autism\, ADHD\, and related conditions\, and how these traits may be misunderstood in courtrooms or workplaces. The workshop will address hiring barriers\, inclusive communication\, and strengths-based strategies. Through simulations\, hands-on tools\, and group discussion\, attendees will gain practical skills to foster equity\, authenticity\, and resilience in service delivery and professional settings.
By the end of this training\, participants will:
- Gain an enhanced understanding of the unique challenges experienced by neurodivergent customers and colleagues.
- Be equipped with practical tools and strategies to more effectively support the needs of neurodivergent customers.
- Develop skills to collaborate respectfully and productively with neurodivergent colleagues\, fostering a more inclusive and supportive workplace environment.
- Have participated in a simulation of what it can be like to have ADHD.
Who Should Attend
This training is designed for child support agency staff\, supervisors\, and anyone who interacts with the public\, hires or supports team members\, or wants to build more inclusive\, neurodiversity-affirming practices in the workplace. No prior experience with neurodiversity topics is required.
Session Dates &\; Locations
This training is offered three times\, in three different locations. All three sessions cover the same content\, so feel free to register for whichever date and location works best for you.
Session | Location | Date | Time | Registration Deadline |
Session 1 | San Joaquin Office | Thursday\, Sep 24\, 2026 | 10:00 AM &ndash\; 11:30 AM | 10 AM &ndash\; Sep 21 |
Session 2 | Solano Office | Tuesday\, Oct 13\, 2026 | 10:00 AM &ndash\; 11:30 AM | 10 AM &ndash\; Oct 9 |
Session 3 | Location &\; Date Coming Soon | TBD | TBD |
|
Session 3 details will be added to this page as soon as the location and date are confirmed.
This training is offered in person only. Sessions will not be recorded\, so please plan to attend live at one of the dates and locations above. \;
Meet the Presenter
Luke Pilalas
Luke Pilalas is a Child Support Specialist with three years of experience at Solano County Child Support Services\, bringing a strong background in public-facing work from his prior five year role with Solano County Probation as a receptionist. In 2026 he spoke at CalCSA&rsquo\;s yearly conference to a statewide audience on the subject of Serving Neurodivergent Customers and Coworkers. Diagnosed with ADHD at 29\, Luke offers both professional and personal insight into neurodiversity\, using his experiences to help others better understand and support neurodivergent customers and coworkers.
Registration &\; Pricing
Registration is $99 per person and includes the training session and all accompanying materials.
Payment Options
- Credit card &ndash\; accepted\; a processing fee applies.
- Invoice &ndash\; available at no additional fee.
Cancellation &\; Refund Policy
Registrants may cancel for a full refund up to 30 days before their scheduled session. Read the policy for complete details\, including how to request a cancellation or transfer.
Accessibility &\; Accommodations
CalCSA is committed to making this training accessible to all attendees. If you require accommodations to fully participate\, such as materials in an alternate format\, seating arrangements\, or other support\, please contact administrative@calcsa.org at least 15 business days before your session so we can make the appropriate arrangements.
Frequently Asked Questions
Is the training content the same at every session?
Yes. All three sessions cover identical content\, so you'\;re welcome to register for whichever date and location is most convenient for you.
What'\;s included in the registration fee?
Your $99 registration includes the training session and all training materials.
Can I pay by invoice instead of credit card?
Yes\, you can select to pay by invoice at checkout. Paying by invoice also avoids the credit card processing fee.
Is there a fee for paying by credit card?
A processing fee applies to credit card payments. Paying by invoice avoids this fee.
What if I need to cancel my registration?
Cancellations made at least 30 days before the session are eligible for a full refund. See the Cancellation &\; Refund Policy above for full details.
Will accommodations be available for neurodivergent attendees or attendees with disabilities?
Yes. Please reach out to administrative@calcsa.org ahead of time so we can arrange any accommodations you need.
Will the training be recorded?
No. This training is offered in person only and will not be recorded\, so please plan to attend live at one of the sessions above.
Who do I contact with other questions?
For any additional questions about registration or the training\, email administrative@calcsa.org.
Questions?
Email us at administrative@calcsa.org. We'\;re happy to help.
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URL:https://business.csdaca.org/eventcalendar/Details/serving-neurodivergent-customers-and-colleagues-1893489?sourceTypeId=Hub
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