Join us for an enlightening webinar where we delve into the time-tested principles of successful process improvement, drawing upon the insights of renowned experts such as W. Edward Deming, Eliyahu M. Goldratt, Philip B. Crosby, and Ken Miller.

Who Should Attend

This workshop is specifically designed for leaders. Often, service delivery failures are blamed on workers, when it is the leaders who bear the responsibility for process design.

What You Will Learn

Attendees will learn how to engage with staff effectively to streamline processes. We will provide a step-by-step plan for process improvement, currently in use in Sacramento County, supported by real data and tangible examples.

Case Study: Sacramento County

One of the highlights of the webinar will be a detailed discussion on how Sacramento County successfully streamlined their Review and Adjustment process to improve outcomes for parents. We will share valuable lessons learned and the positive performance results of the new processes.

Benefits of Attending

By attending this webinar, you will:

• Gain a deep understanding of core process improvement principles.
• Learn practical steps for engaging staff in process redesign.
• See real-world examples and data supporting successful process improvements.
• Take away actionable insights and strategies to implement in your own organization.